REFUND & RETURN POLICY

At Alef home, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

1.1 Eligibility for Returns:

  • We accept returns within 7 days from the date of delivery.
  • To be eligible for a return, the item must be unused, unwashed, and in the same condition as received. It must also be in its original packaging with all tags attached.

1.2 Non-eligible Items for Returns:

  • Certain products are not eligible for return, including but not limited to intimates, swimwear, and items marked as final sale or clearance.

1.3 Return Process:

  • To initiate a return, please contact our customer service team at +91 98394 66060 to request a return authorization.
  • Upon approval, carefully package the item(s) and include the original packing slip or proof of purchase.
  • Ship the item(s) to the address provided by our customer service team.

2. Refunds

2.1 Refund Processing:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to the original payment method within  5-10 business days.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

2.2 Late or Missing Refunds:

  • If you haven’t received a refund within the specified timeframe, please first check your bank account.
  • If the refund is still not processed, contact your credit card company or bank, as processing times may vary.
  • If the issue persists, contact us at +91 9839466060 for further assistance.

3. Exchanges

3.1 Exchange Process:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us within the return period specified.

3.2 Exchange Eligibility:

  • Exchanges are subject to product availability. If the desired item is unavailable, a refund or store credit may be offered instead.

4. Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at +91 9839466060. Our customer service team will be happy to assist you.