SHIPPING POLICY

1. Shipping Overview

Alef home offers shipping services for orders placed through our website. Our shipping services are designed to deliver your purchased items in a timely and secure manner.

2. Processing Time

  • Orders are typically processed within 3-7 business days after payment confirmation, subject to product availability.
  • During peak seasons or sales, processing times may be extended.

3. Shipping Rates

  • Shipping costs are calculated based on the weight of the package, destination, and selected shipping method.
  • Shipping rates are displayed at checkout before finalizing the order.

4. Delivery Timeframes

  • Estimated delivery times vary based on the shipping destination and selected shipping method.
  • We partner with reputed courier services, so that your products reach you on time.

5. Shipment Tracking

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.
  • You can track your order directly through our website or the carrier's website using the provided tracking number.

6. Shipping Carriers

  • Alef home collaborates with reliable shipping carriers to ensure prompt and secure delivery of your orders.

7. Undelivered or Returned Packages

  • In the event that a package is returned to us due to an incorrect shipping address provided by the customer, refusal of delivery, or failure to collect the package from the carrier, additional shipping charges may apply for re-shipment.
  • Alef home is not responsible for lost or stolen packages after delivery confirmation.

8. Shipping Restrictions

  • Alef home may not ship to certain remote areas or countries due to shipping carrier limitations or legal restrictions. Please check our website for the list of restricted locations.

9. Shipping Updates and Notifications

  • We will keep you informed via email regarding the status of your order, including confirmation, shipment, and delivery updates.

10. Contact Information

  • If you have any questions or concerns regarding shipping, please contact our customer service team at +91 9839466060 for assistance.